Elements and Performance Criteria
- Identify client requirements.
- Measures for improving sustainability of residence are identified through a home sustainability assessment and/or analysis of written report of an assessment undertaken by an accredited assessor.
- Effective communication strategies are used in establishing rapport with client and in responding to client questions and concerns.
- Details and specifications of recommended home sustainability measures are identified and confirmed with resident.
- Estimated cost of home sustainability products and services and limitations of cost estimates are explained to client.
- Gather information on home sustainability products and services.
- Cost and other information on home sustainability products and services are researched to prepare cost estimate.
- Information on rebates and other forms of assistance available for particular home sustainability products and services is researched and obtained.
- Potential suppliers of home sustainability products and services are identified.
- Costs for the supply and, where appropriate, installation of home sustainability products and services are obtained from a range of suppliers.
- Information on availability and likely supply time of home sustainability products and services is obtained from a range of suppliers.
- Ethical practices are observed in identifying suppliers and gathering product and service information.
- Details of information obtained on home sustainability products and service are maintained and securely stored.
- Prepare and present estimate to client.
- Cost range for supply and, where required, installation of home sustainability products and services is confirmed based on information gathered from relevant sources.
- Estimated cost range of home sustainability products and services is determined and documented.
- Factors that may influence estimated cost range of home sustainability products and services are identified and documented.
- Details of potential suppliers of home sustainability products and services are documented.
- Estimated cost range of home sustainability measures is presented and explained to client.
- Client is given opportunity to evaluate estimated cost range of home sustainability measures.
- Client questions are answered fully and honestly.