Elements and Performance Criteria
- Manage own work performance as a NatHERS assessor.
- Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.
- Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.
- Stable work performance is consistently maintained.
- Difficult workplace situations are identified, addressed in a professional manner, and concluded positively.
- Personal presentation requirements are identified and met.
- Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.
- Set and meet own work priorities.
- Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.
- Activities are managed effectively to accomplish personal, team and organisational goals and objectives.
- Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.
- Own work responsibilities, priorities and accountabilities are met within required timeframes.
- Develop and maintain professional competence.
- Personal strengths and weaknesses in NatHERS assessment services are assessed to determine own development priorities and action where necessary.
- Feedback on performance is regularly sought from clients and others and is used to improve professional competence.
- Management skills relevant to work as a NatHERS assessor are identified and developed to enhance performance.
- Opportunities for continuing professional development to maintain own competence and develop skills and knowledge relating to NatHERS assessment are identified, planned and implemented.
- Model ethical practices.
- Ethical and conduct standards relevant to NatHERS assessors are identified and applied in providing services to clients.
- Personal liability for breach of contract or negligence is identified.
- Regulatory and professional requirements are identified and met, and appropriate professional indemnity insurance maintained.
- Personal knowledge of ethics and conduct standards is confirmed to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.
- Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.
- Comply with industry accreditation, licensing and quality assurance requirements.
- Accreditation and licensing requirements relevant to NatHERS assessors are identified, met and maintained.
- Role and responsibility of accreditation and licensing bodies for NatHERS assessors are identified.
- Quality assurance processes of accreditation and licensing bodies for NatHERS assessors are identified and complied with.
- Follow quality procedures in conducting NatHERS assessments.