This section describes the skills and knowledge and their level required for this unit

Required skills

communicate using appropriate channels and authorities

communicate using phonetic alphabet and clear and concise language

identify and comply with applicable legal and procedural requirements including licensing requirements

identify and comply with security incident response procedures

identify situations requiring support or assistance

operate security and communications equipment

participate in debriefings and provide accurate and concise observations

relate to people from a range of social cultural and ethnic backgrounds and of varying physical and mental abilities

select and use appropriate personal protective equipment

use basic risk assessment procedures

use negotiation techniques to defuse and resolve conflict

Required knowledge

basic legislation applicable to conduct of security response including that relating to

records and reports which may be used for legal purposes

requesting or providing backup support or assistance

collection of evidence

use of force and force continuum

apprehension arrest and restraint of persons where applicable

search of people and property where applicable

antidiscrimination

OHS

protection of self people and property

use of restraints

use and maintenance of batons handcuffs spray and firearms

communication channels codes and signals

first aid procedures and their application

instructions and procedures for responding to security risk situations

legal provisions relating to use of force guidelines

limits of own responsibility and authority

observation and monitoring techniques

operational functions and procedures for the use of communications security and personal protection equipment

phonetic alphabet

principles of effective communication including interpersonal techniques

procedures and requirements for documenting security incidents

procedures for establishing a sterile area

procedures to contact emergency services and other sources of support

processes for reporting reviewing and debriefing security response

range of potential security incidents and appropriate responses

signs and indicators of stress

techniques for recognising and controlling own stress

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

responding to a security risk in a manner that is appropriate for the situation compliant with applicable legislation and regulations and within scope of own competence and authority

identifying risk factors which might impact on the safety and security of persons property and premises and taking appropriate response actions to maintain safety of self and others

using effective communication processes and equipment to convey clear and accurate information in a form which is preferred and understood by the receiver

participating in review and debrief processes to evaluate effectiveness of response and related personal stress and identifying areas for improvement to future practices and stress reduction

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Relevant legislation may include:

Organisational requirements may relate to:

Security risk situationmay relate to:

Environmental factors may relate to:

OHS requirements may relate to:

Relevant persons may include:

Responsemay involve:

Equipment may include:

Interpersonal techniques may involve:

Communication channels and processes may relate to:

Documentation may include:

Effects of stressmay include:

Stress management techniquesmay include: