This section describes the skills and knowledge and their level required for this unit

Required skills

communicate effectively with people from different social cultural and ethnic backgrounds and of varying physical and mental abilities

communicate using clear and concise language

conduct an inspection of baggage vehicles and loads

determine response appropriate to security risk situation

direct vehicular traffic

maintain goodwill and professionalism when dealing with incidents

monitor and control access to premises

present a professional image to members of the public and colleagues

recognise suspicious behaviour

record and report information

select and use equipment appropriate to the security operation

verify identification and authority of vehicles and persons entering premises

Required knowledge

approved communication terminology and codes and signals

communication channels

confiscation procedures

emergency and evacuation procedures

legal provisions relating to powers of arrest and use of force guidelines

limits of own responsibility and authority

operational principles and features of access control systems

operational principles of security and communications equipment

premises layout and access points

premises security procedures

principles of effective communication including interpersonal techniques

procedures for dealing with contingency measures such as incidents involving forced entry or exit from premises

procedures to handle dangerous goods

reporting and documentation procedures

types of identification and authority required to confirm entry to premises

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

completing processing and maintaining documentation

identifying and complying with legal procedural and site access requirements

identifying prohibited and dangerous items and take necessary response actions

operating a range of access control systems security and communications equipment

using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and engages minority groups

verifying and controlling authorised access and exit of persons vehicles and dispatched goods to and from premises

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructionsmay include:

Identification documentationmay include:

Personsmay include:

Incidentsmay include:

Interpersonal techniques may involve:

Relevant persons may include:

Occupational Health and Safety (OHS) guidelinesmay relate to:

Access control systemsmay include:

Indicationsof unauthorised entry may include:

Documentationmay include: