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Elements and Performance Criteria

  1. Maintain effective relations.
  2. Maintain operational safety.
  3. Respond to security risks.

Required Skills

This section describes the skills and knowledge and their level required for this unit

Required skills

communicate effectively with people from different social cultural and ethnic backgrounds and of varying physical and mental abilities

communicate using appropriate channels and communication codes and signals

determine response appropriate to security risk situation

facilitate commonsense solutions within operating parameters

identify and comply with applicable legal and procedural requirements including licensing requirements

identify and comply with security incident response procedures

identify security risk factors and conduct risk assessment

minimise hazards and risks to the health and safety of self and others

operate security and communications equipment

present a professional image to members of the public and colleagues

read analyse and interpret information

recognise support and assistance requirements

record and report information

select and use equipment appropriate to the security operation

Required knowledge

applicable legislative provisions relevant to use of force guidelines and licensing requirements

bomb threat and counterterrorism procedures

communication channels codes and signals

documentation procedures and processes

emergency and evacuation procedures and instructions

first aid principles and procedures

limits of own responsibility and authority

methods of restraint and associated effects eg restraint related injury or death

observation and monitoring techniques

operational principles of security communication and protective equipment

premises layout and access points

principles of effective communication including interpersonal techniques

reporting structure and processes

structure and responsibilities of the emergency services agencies

types of security situations which may be encountered during guarding operations and appropriate responses

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

identifying and assessing all factors which might impact on the safety and security of persons and property

formulating and implementing appropriate responses or contingency measures to maintain security

systematically monitoring security activities and varying operational plans as required to meet changing circumstances

maximising the safety and protection of people involved in incidents while carrying out response activities

communicating effectively on a onetoone and group basis with people from a range of diverse backgrounds and of varying abilities

providing accurate and constructive operational observations and completing documentation in an appropriate style and format

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

Occupational Health and Safety (OHS)

relevant industry codes of practice

telecommunications

trespass and the removal of persons

use of restraints and weapons:

batons

firearms

handcuffs

spray.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Assignment instructions may include:

assignment purpose and objective

assignment tasks and procedures

assignment timeframe

client identification information

incident and security risk response procedures

monitoring objectives

personal presentation requirements

personal protection equipment

premises location and layout

reporting and documentation requirements

resource and equipment requirements.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Relevant personsmay include:

clients

colleagues

emergency services personnel

members of the public

supervisor.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Environmental factors may relate to:

access to assistance and resources

availability of exits and opportunities for escape

crowds

different degrees of light including low light and darkness

presence of several sources of threat

time of day

weather.

Communication channels and processes may relate to:

direct line supervision paths

established communication protocols

formal communication pathways

lateral supervision paths

organisational communication networks

verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.

Resources and equipmentmay include:

access to emergency services and specialist personnel

back-up personnel

business equipment eg computers and computer applications

communication equipment eg two-way radio, pager, mobile telephone

defensive equipment eg batons, firearm, and the relevant licenses, permits and storage facilities

fire fighting equipment

first aid kit

personal protection equipment

security equipment eg electronic screening equipment, video cameras and monitors, alarms and signals.

Security risks may relate to:

breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol

emergencies eg fire, scenes of crime, accidents

hazards eg physical, chemical, electrical, psychological, biological

threats eg bombs, sabotage, assassination.

Responsemay involve:

checking identification

defusing the situation

evacuating the premises

isolating area of potential risk

isolating risk

issuing verbal warnings

notifying relevant emergency services agencies

offering assistance

provision of first aid

request for support and assistance

restraint of person

tactical withdrawal

use of basic defensive techniques

use of negotiation techniques.

Documentationmay include:

activity logs

incident reports

records of conversation

request for assistance forms

running sheets

vehicle and personnel movements

written and electronic reports.