This section describes the skills and knowledge and their level required for this unit

Required skills

assess client security requirements

communicate effectively with people from different social cultural and ethnic backgrounds and of varying physical and mental abilities

communicate using appropriate channels and clear and concise language

determine response appropriate to security risk situation

escort persons

estimate and calculate resource and equipment requirements

identify and comply with applicable legal and procedural requirements including licensing requirements

identify and comply with security incident response procedures

identify potential security threats and the likely source of risks

identify support and assistance requirements

operate security and communications equipment

present a professional image to members of the public and colleagues

record report and document information

select and use appropriate personal protection equipment

use negotiation techniques to defuse and resolve conflict

Required knowledge

client confidentiality requirements

communication channels codes and signals

emergency and evacuation procedures

escort procedures

first aid procedures and their application

instructions and procedures for responding to security risk situations

legal provisions relating to use of force guidelines

limits of own responsibility and authority

observation and monitoring techniques

operational functions and procedures for the use of communications security and personal protection equipment

principles of effective communication including interpersonal techniques

procedures and requirements for documenting security incidents

reporting structure and processes

security incidents and appropriate responses

security risk assessment methods

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accurately assessing assignment needs and instructions and determining approaches and resources to be applied

accurately identifying and assessing factors which might impact on the safety and security of VIPs and formulating and implementing appropriate responses

reviewing and evaluating security operations through a process of continual assessment feedback and exchange of information with relevant personnel

systematically monitoring security activities and varying operational plans as required to meet changing circumstances

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructions may include:

Relevant personsmay include:

Resources and equipment may include:

Communication channels and processes may relate to:

Security proceduresmay include:

Interpersonal techniques may involve:

Social and cultural differencesmay relate to:

Security risksmay relate to:

Responsemay involve:

Assessmentmay include:

Documentationmay include: