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Elements and Performance Criteria

  1. Organise information.
  2. Compile investigative report.
  3. Complete report.

Required Skills

This section describes the skills and knowledge and their level required for this unit

Required skills

basic analysis

complete workplace documentation and reports

evaluate diverse or conflicting pieces of information

identify and access relevant information from reliable sources

information technology

literacy skills to understand and communicate information reading writing speaking numeracy and listening

make discretionary decisions

numeracy skills to estimate time to complete work tasks and resource requirements

personal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

prioritise work tasks and complete activities within designated timeframes

problem solving and negotiation

questioning to check understanding

research

verify information for accuracy and relevance

Required knowledge

basic investigation techniques

how to safeguard confidential information

how to use business equipment to present information

information gathering methods and techniques

information management systems and methods

legal and ethical obligations with regard to the gathering and distribution of information

legislative requirements applicable to the conduct and reporting of investigations

methods to ensure validity and reliability of gathered information

Occupational Health and Safety OHS requirements

operational principles and capabilities of investigative equipment

reliable sources of information

requirements for the presentation of investigative information

standards and procedures for client service

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

gathering and organising relevant and accurate investigative information in a logical manner within specified time and budgetary constraints

compiling and reviewing report content to identify any gaps pertaining to the investigation and ensuring accuracy and relevance to client requirements

seeking and using client feedback to improve investigative report

safely and securely maintaining investigative information with due regard to client confidentiality and privacy

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning and written assessment should be used to assess underpinning knowledge

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirementsmay relate to:

applicable commonwealth, state and territory legislation which affects investigative work such as:

workplace safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian standards and quality assurance

authority to conduct investigation

award and enterprise agreements

evidence collection

freedom of information

licensing arrangements and certification requirements

privacy requirements

relevant industry codes of practice

restrictions on the use of recording devices

surveillance and listening devices.

Informationmay include:

acceptable modes of enquiry

cost schedules

deliverables

investigative limitations and exclusions

maps, plans or schematics

photographs

sources of information and contact requirements

summary of case history

terms of reference

timeframes.

Assignment instructions may include:

assignment tasks and procedures

assignment timeframe

client information

investigation purpose and objective

methods of investigation

reporting and documentation requirements and timeframes

resource and equipment allocations.

Investigationmay be:

factual

surveillance.

Formatmay relate to:

enclosures

hardcopy or electronic format

length

sequence of content

style

use of abbreviations

use of appendices

use of common industry terminology

use of plain English.

Attachmentsmay include:

background documents

notes

photographs

physical evidence

plans

recordings

sketches

statements

videos.

Relevant personsmay include:

supervisor

client

police

colleagues.

Feedbackmay be sought from:

client feedback questionnaire

comments from supervisor, colleagues or client

formal or informal performance appraisals

personal, reflective behaviour strategies

workplace assessment.