Elements and Performance Criteria
- Determine client needs.
- Applicable legislative and organisational requirements, and relevant standards for providing security advice are identified and complied with.
- Consultative processes are conducted to determine and verify the immediate, short and long term security needs and expectations of the client.
- Appropriate communication and interpersonal techniques are used which reflect sensitivity to individual social and cultural differences.
- Security risk assessment is undertaken in accordance with organisational procedures.
- Existing or potential security issues are identified, anticipated and assessed to determine impact on client requirements.
- Specialist resources and sources of information are accessed and assessed as required.
- Limitations in determining client needs are recognised and specialist advice is sought as required.
- Provide advice.
- Business equipment is used to prepare and present advice in required format and style.
- Advice contains comprehensive information about available security products and services to meet identified security needs.
- Recommendations and alternative options are prioritised and supported by verifiable evidence.
- Advice is presented for review in accordance with organisational procedures.
- Feedback on suitability and sufficiency of advice is obtained and reviewed for improved future processes.
- Information is securely maintained with due regard to client confidentiality.
- Evaluate effectiveness of advice.
- Client service delivery is reviewed and evaluated to ensure client needs are satisfied.
- Client satisfaction with service delivery is reviewed using verifiable data in accordance with organisational procedures.
- Changes necessary to maintain client service standards are identified and recommendations to modify advice are presented to relevant persons.
- Industry trends are monitored and options for upgrading client services are presented to relevant persons.
- Relevant documentation is completed and processed in accordance with organisational procedures.