This section describes the skills and knowledge and their level required for this unit

Required skills

allocate and manage resources including budgetary human and physical

apply reasoning and logical analysis to make decisions and solve problems

coaching to provide support to colleagues

communicate effectively in both verbal and written modes

facilitate feedback

make high level presentations

monitor and analyse case progress and review outcomes

negotiate mediate and resolve conflicts

prepare investigation plans tactical plans and resource bids

prioritise tasks and schedules

provide written reports and documentation

relate to persons from different social and cultural backgrounds and of varying physical and mental abilities

risk assessment

supervise delegate and mentor individuals and teams

systematically plan make decisions and set goals

Required knowledge

access and deployment mechanisms to ensure optimal economy and efficiency in the use of human physical and financial resources

conflict resolution techniques

contingency planning techniques

cultural protocols and systems

formal meeting processes

investigation principles and case management systems

legislation relevant to the jurisdictions involved in the investigation

operational budget and resource planning processes

organisational procedures and standards and corporate goals and objectives

principles of effective communication

security and risk assessment and management techniques

security issues and classifications

theory and practice of investigative case management

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accurately reviewing operational outcomes and presenting findings in a format suitable for review by relevant persons to determine client satisfaction with service delivery

facilitating review conferences and briefings for the regular and effective exchange of information and feedback to relevant persons

managing case plan implementation including efficient expenditure and resource use and modifying operations as required to meet changing circumstances and identified inefficiencies

systematically developing a flexible and adaptable case management plan based on an evaluation of security and risk assessment analyses available resources and identified aims and objectives of the investigation

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Relevant personsmay include:

Case management planmay include details of:

Interpersonal techniques may involve:

Feedbackmay be gained through:

Resourcesmay be:

Valid methodsmay include: