This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

communication skills that assist in identifying and meeting client needs including

accessing synthesising and using information

communicating effectively on the telephone

discussing vocational issues effectively with colleagues

imparting knowledge and ideas through oral written and visual means

written skills to document followup action

computer skills technical user level

interpersonal skills eg cooperation and flexibility

literacy skills to

assess and use workplace information

interpret and understand legal financial and procedural requirements

process workplace documentation

read and record data

numeracy skills to

accurately record and collate

undertake basic computations

organisational skills to prioritise daily activities

spatial skills to apply understanding of height depth breadth dimension and position to actual operational activity and virtual representation

time management skills

Required knowledge and understanding

complainthandling procedures

customer groups internal and external

industry ethics and practices

legislation as it applies to the spatial information services industry sector basic

organisational customer service standards

pricing schedules

product and service knowledge

safe work practices

work allocation procedures

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function for example unit CPPSISA Support spatial process improvement

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example unit CPPSIS3003A Support spatial process improvement.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

applying cost consideration

assessing and acting upon basic contingencies

communication and negotiation skills

determining basic data requirements

managing basic risks and contingencies

working towards set targets

understanding the nature of spatial projects

Specific resources for assessment

Resource implications for assessment include access to

assessment instruments including personal planner and assessment record book

assignment instructions work plans and schedules policy documents and duty statements

registered training provider of assessment services

relevant guidelines regulations and codes of practice

suitable venue and equipment

Access must be provided to appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with disabilities

Context of assessment

Holistic based on the performance criteria evidence guide range statement and required skills and knowledge

Method of assessment

Demonstrated over a period of time and observed by the assessor or assessment team working together to conduct the assessment

Demonstrated competency in a range of situations that may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Obtained by observing activities in the field and reviewing induction information If this is not practicable observation in realistic simulated environments may be substituted

Guidance information for assessment

Assessment requires that the clients objectives and industry expectations are met If the clients objectives are narrowly defined or not representative of industry needs it may be necessary to refer to portfolio case studies of a variety of spatial information services requirements to assess competency

Oral questioning or written assessment and hypothetical situations scenarios may be used to assess underpinning knowledge in assessment situations where the candidate is offered a preference between oral questioning or written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory

Where assessment is for the purpose of recognition recognition of current competencies RCC or recognition of prior learning RPL the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Client may include:

Spatial requirements may include:

Organisational policies may be found in:

Spatial research may include:

Complex spatial enquiries may include any enquiry that:

Supervisors may include:

Client needs may include:

Spatial products and services may include:

OHS may include:

Spatial business documentation may include:

Work procedures may be written or verbal and include: