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Elements and Performance Criteria

  1. Manage own work performance.
  2. Develop and maintain professional competence.
  3. Model ethical practice.
  4. Follow business quality procedures.
  5. Provide service to customers.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Professional behaviours must include:

suitable interpersonal communication techniques

commitment to providing quality customer service

commitment to maintaining appropriate personal presentation

commitment to using sustainable work practices

environmental awareness


timeliness and punctuality.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also safely and competently complete four workplace activities relevant to own role.

in completing the above four activities, the person must:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a swimming pool and spa technician in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

assess personal strengths and weaknesses and plan and implement an appropriate personal development plan

demonstrate ethical practice and compliance with regulatory requirements that apply to swimming pool and spa servicing

provide service to customers

comply with enterprise quality assurance requirements.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

principles and techniques of:

customer service

performance assessment

personal development planning

personal goal setting

personal presentation

time management

work methods and practices that improve personal performance

professional development:

techniques for assessing own professional development needs

benefits of membership of professional network and associations

quality system:

purpose of enterprise quality system

purpose and structure of quality manual

procedures for maintaining quality manual

sources of specialist advice relating to swimming pool and spa servicing.