Elements and Performance Criteria
- Develop knowledge of swimming pool and spa products and services.
- Own knowledge of swimming pool and spa products and services is continuously updated.
- Swimming pool and spa product and service knowledge is shared with other staff as required.
- Comparisons between swimming pool and spa products and services are researched.
- Information on competitors’ product and service range and pricing structure is researched.
- Inform clients about swimming pool and spa products and services.
- Swimming pool and spa products and services are evaluated against client requirements.
- Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients.
- Client questions and enquiries regarding swimming pool and spa products and services are answered.
- Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct.
- Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct.