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Elements and Performance Criteria

  1. Develop knowledge of swimming pool and spa products and services.
  2. Inform clients about swimming pool and spa products and services.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Swimming pool and spa products and services must include at least four of the following:

swimming pool and spa:

maintenance, service and repair

accessories

chemicals

components

technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:

automation

chlorination

circulation and filtration

cleaning and vacuuming

heating

lighting

spas

spa equipment

swimming pool and spa toys

water testing and maintenance programs

water testing kits.


Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide advice to clients on four of the swimming pool and spa products services listed below:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool or spa chemicals

swimming pool and spa components

technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:

automation

chlorination

circulation and filtration

cleaning and vacuuming

heating

lighting

spa equipment

swimming pool and spa toys

water testing and maintenance programs

water testing kits.

In doing the above, the person must:

apply product and service knowledge to advise clients on swimming pool and spa products and services

use questioning, listening and observation skills to determine client requirements

apply enterprise policies and procedures relating to advising client on swimming pool and spa products and services

apply industry codes of practice, relevant legislation and statutory requirements relating to advising client on swimming pool and spa products and services.


Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

commonwealth, state or territory legislation, and local government regulations impacting on the sale of swimming pool and spa products and services relating to:

consumer protection

dangerous goods

environmental protection

health

waste disposal

work health and safety (WHS)

customer service principles

enterprise policies and procedures relating to:

dealing with client complaints

developing product and service knowledge

obtaining and analysing client feedback

recommending products and services

enterprise swimming pool and spa product and service range, features and benefits:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool and spa chemicals

swimming pool and spa components

technical advice on swimming pools or spas

technical advice on water hydraulics

components, spare parts and consumable items for swimming pool and spa systems:

automation

lighting

heating

circulation and filtration

chlorination

cleaning and vacuuming

spas

spa equipment

swimming pool and spa toys

water testing

water testing kits

principles of water hydraulics

swimming pool and spa chemical safety

sources of product and services knowledge

terminology and technical terms for describing the use of swimming pool and spa products and services.