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Elements and Performance Criteria

1. Identify overdue accounts.
   • Current state of accounts payable is monitored regularly according to organisational requirements.
   • Clients with overdue accounts are identified according to organisational requirements.
   • Overdue or outstanding accounts are reported to relevantpersonnel according to organisational requirements.
2. Notify debtor and negotiate payment.
   • Debtor is notified of overdue account and associated interest charges or fines according to organisational requirements.
   • Communication, discussions and negotiations are conducted with debtors according to organisational requirements.
   • Arrangements for payment are agreed and recorded according to organisational and compliance requirements.
   • Compliance with agreed arrangements is monitored and further action is taken as required according to organisational requirements.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Relevant personnelmust include at least one of the following:	client debtor manager supervisor or team leader.
Compliance requirementsmust include:	commonwealth, state and territory legislation relating to credit control in waste management, including: anti-discrimination industrial relations taxation trade practices.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also maintain credit control for four overdue waste management accounts.

While maintaining above credit control, the person must:

regularly monitor accounts payable to identify clients with overdue accounts

follow organisational procedures and comply with regulatory and legal requirements to:

calculate interest charges and fines

communicate with debtors to negotiate payment of overdue accounts

record and report financial information relating to accounts payable and credit control

receive debtor payments

negotiate account payment with debtors and monitor compliance with agreed payment arrangements

use a computer and relevant accounting software to prepare financial information.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

organisational financial policies and procedures relating to:

accounting and ledger systems

debt collection

double-entry bookkeeping operation of computer and manual systems

invoicing processes

liquidity management

record-keeping requirements for accounts receivable

sources of credit status information

regulatory and legal compliance requirements relating to accounts and credit control

taxes and fees for different waste types.

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