This section describes the essential skills and knowledge and their level required for this unit

Required skills

complying with the organisations security policies and operating procedures related to contact with offenders intervention programs and offender risk management

applying knowledge of statutory requirements of court and sentence conditions

negotiating with people from all the cultural groups using the service

negotiating in both formal and informal contact with offenders

negotiating with hostile and uncooperative offenders

adapting to the values needs and circumstances of people from different cultures

using formal and informal communication methods

using personal manual and electronic information

establishing and maintaining responsibility with offenders

maintaining a realistic perspective on change and progress

monitoring and responding to positive and negative progress

giving feedback on expectations and progress

maintaining a focus on agreements and change plans

Required knowledge

organisations policies procedures practices guidelines and standards about

contact with offenders

case management

programmed intervention

referral and specialist support

code of conduct

duty of care

confidentiality

freedom of information

reporting and offender files

use of resources

principles of court orders and sentence management

discipline procedures

appeals procedures

offender risk assessment and risk management

care and safety of high risk offenders

general understanding of human behaviour that includes

offending behaviour

behaviour control and change

factors that effect motivation

addictive behaviour

mental health conditions

peer pressure and control

suicide and selfabuse

impact of cultural values and expectations on behaviour and relationships

principles of specialised communication such as

interviewing

negotiation

mediation and advocacy with other agencies

counselling

report presentation

cultural awareness

sources of information including

offender information management system including court police and internal service records

internal recording and reporting systems

internal and external specialist services

key people including offender and family colleagues community support services and friends

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to negotiate behaviour change with an offender in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for negotiating behaviour change with an offender as part of a coordinated team including coping with difficulties irregularities and changes to routine

copies of legislation policies procedures and guidelines relating to negotiating behaviour change

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Type of intervention contact will depend on work roles and responsibilities and could include:

The nature of offender's goals will depend on roles and responsibility of candidate in offender management and could include addressing:

Negotiation may include conditions in which: