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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage risk and operational safety and security for human sources
   • Manage human source activities in conjunction with relevant stakeholders.
   • Assess human source suitability as an intelligence asset.
   • Provide contact arrangements to ensure operational security and effectiveness of human source.
   • Establish and maintain suitable locations for meeting a human source.
   • Provide instruction and briefing to human source on operational security and safety.
   • Create and maintain an appropriate cover story.
   • Monitor risk to human source and implement appropriate action.
2. Interact/ communicate effectively with human sources
   • Establish rapport and confidential relationship with human source.
   • Use language and communication techniques appropriate to the human source being engaged.
   • Gather information in a secure and discreet manner without compromising the integrity of the human source operation.
   • Interact with human sources and co-workers while maintaining professional boundaries.
3. Manage human source information
   • Record human source details and maintain contact records.
   • Evaluate and re-evaluate human source information.
   • Store information collected from human sources securely.
   • De-identify human source information where necessary.
   • Disseminate human source information to relevant parties.
4. Manage risk and operational safety and security for human sources
   • Manage human source activities in conjunction with relevant stakeholders.
   • Assess human source suitability as an intelligence asset.
   • Provide contact arrangements to ensure operational security and effectiveness of human source.
   • Establish and maintain suitable locations for meeting a human source.
   • Provide instruction and briefing to human source on operational security and safety.
   • Create and maintain an appropriate cover story.
   • Monitor risk to human source and implement appropriate action.
5. Interact/ communicate effectively with human sources
   • Establish rapport and confidential relationship with human source.
   • Use language and communication techniques appropriate to the human source being engaged.
   • Gather information in a secure and discreet manner without compromising the integrity of the human source operation.
   • Interact with human sources and co-workers while maintaining professional boundaries.
6. Manage human source information
   • Record human source details and maintain contact records.
   • Evaluate and re-evaluate human source information.
   • Store information collected from human sources securely.
   • De-identify human source information where necessary.
   • Disseminate human source information to relevant parties.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

recognising and accurately assessing situational risks/hazards

minimising workplace risks to self, colleagues and the public

effectively communicating with a wide range of community members

using analysing, decision making and problem solving skills to ensure human source value and safety

maintaining ethical practices and self-awareness in interaction with human sources

employing negotiation skills to communicate effectively with human sources, colleagues and other contacts

using interview techniques to make effective use of human sources

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures related to the correctional services facility

work health and safety guidelines relevant to contact and interaction with human sources

potential risks associated with managing human sources

software and operating equipment used in compiling intelligence products

risk assessment techniques used to assess human source suitability

own roles and responsibilities

jurisdictional and organisational requirements of agencies, clients, and stakeholders

professional integrity and standards of behaviour

cultural awareness in order to interact with human sources and colleagues while maintaining professional boundaries

verbal/non-verbal communication techniques and processes, such as:

controlling own demeanour to display a range of attitudes ranging from passiveness to aggression within appropriate circumstances

use of voice to de-escalate tense or aggressive situations

effective questioning:

developing strategies to communicate in a manner that contributes to rapport and invites open conversation by others

using relevant questioning to support intelligence or objectives by discrete means to protect operational security

attentiveness to all information that can be gleaned from human source

deflection techniques to avoid answering questions from human sources or others in order to maintain personal and operational security

information sources to inform the interaction with and management of human sources

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