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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Match services to offenders’ needs
  2. Support services
  3. Match services to offenders’ needs
  4. Support services

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

behaving in a way that meets the organisation’s code of conduct when in contact with offenders and the public

dealing with complaints and handling difficult clients and conflict situations effectively

maintaining a positive and confident image with colleagues, offenders and the public in response to inquiries

writing to maintain information and records of offender and service activities and compliance

matching services to offender needs

using all available information management systems to check and confirm offender information


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

offender services and programs and the processes and procedures for their allocation

organisation’s policies and procedures related to client services and administrative support

code of conduct

procedures covering the administration of offender information and organisational information management system

techniques for dealing with difficult complaints and situations