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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Monitor security and behaviour
   • Maintain contact with offenders to observe and monitor their behaviour, responses and environment.
   • Identify potential problems, conflict or stress present in offender behaviour, responses and environment.
   • Act on breaches or risks to security, safety, health and hygiene promptly.
   • Respond to potential risks and implement intervention strategies according to guidelines, priorities and degree of urgency.
   • Report changes to requirements and routine promptly and give information about the changes to relevant people according to the degree of risk.
2. Monitor needs and concerns
   • Use active communication on an ongoing basis to gain information that will assist in identifying offender’s needs, problems and concerns.
   • Respond to expressions of needs and concerns to promote confidence and trust and a positive approach to addressing concerns.
   • Identify and assess changes in the mood and behaviour of offender for their impact on the welfare, safety and security of the offender and the environment.
   • Analyse offender information for security, safety and welfare implications.
   • Assess security, safety and welfare information, report promptly to the authorised people and take appropriate action.
   • Create ongoing opportunities for the offender to express concerns and problems while providing appropriate support.
   • Report information about offender’s needs, concerns and behaviour to appropriate specialists and seek support or make referrals according to protocol and agreed practice.
3. Supervise offenders with special needs
   • Adapt communication with offender to reflect and respect different cultural values, practices and communication levels.
   • Monitor personal values and beliefs for potential conflict or difficulties in being objective and professional.
   • Encourage colleagues and offenders to respect diversity.
   • Demonstrate actions consistent with organisation’s antidiscrimination policies and procedures.
   • Seek support from suitable advisers and agencies when required and requested.
4. Monitor security and behaviour
   • Maintain contact with offenders to observe and monitor their behaviour, responses and environment.
   • Identify potential problems, conflict or stress present in offender behaviour, responses and environment.
   • Act on breaches or risks to security, safety, health and hygiene promptly.
   • Respond to potential risks and implement intervention strategies according to guidelines, priorities and degree of urgency.
   • Report changes to requirements and routine promptly and give information about the changes to relevant people according to the degree of risk.
5. Monitor needs and concerns
   • Use active communication on an ongoing basis to gain information that will assist in identifying offender’s needs, problems and concerns.
   • Respond to expressions of needs and concerns to promote confidence and trust and a positive approach to addressing concerns.
   • Identify and assess changes in the mood and behaviour of offender for their impact on the welfare, safety and security of the offender and the environment.
   • Analyse offender information for security, safety and welfare implications.
   • Assess security, safety and welfare information, report promptly to the authorised people and take appropriate action.
   • Create ongoing opportunities for the offender to express concerns and problems while providing appropriate support.
   • Report information about offender’s needs, concerns and behaviour to appropriate specialists and seek support or make referrals according to protocol and agreed practice.
6. Supervise offenders with special needs
   • Adapt communication with offender to reflect and respect different cultural values, practices and communication levels.
   • Monitor personal values and beliefs for potential conflict or difficulties in being objective and professional.
   • Encourage colleagues and offenders to respect diversity.
   • Demonstrate actions consistent with organisation’s antidiscrimination policies and procedures.
   • Seek support from suitable advisers and agencies when required and requested.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

adapting communication techniques in recognition of special needs

seeking advice from specialists

prioritising actions in response to risk

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to supervision of offenders

code of conduct

duty of care

range of services and programs provided by the justice system and the organisation

communication techniques

support advisors, specialists and agencies

dynamic security techniques

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