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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Process offender induction
   • Organise the induction of offenders according to organisational procedures.
   • Use communication strategies to establish a calm and relevant exchange of information.
   • Confirm offender identification and documentation by gathering information from a range of identified sources.
   • Collect, check, confirm, complete and pass on relevant paperwork.
   • Maintain security and safety and implement emergency procedures where necessary.
2. Determine the priority needs of offenders
   • Identify and respond to the routine immediate needs of offenders.
   • Provide offenders with information that is tailored to their capacity to understand and designed to calm and reassure.
   • Observe offenders and note any signs of distress, anxiety, aggression and apathy.
   • Observe offenders and record signs of impaired function.
   • Report behaviour or signs that arouse concern to the appropriate people.
   • Provide personal and basic requirements according to offenders’ needs and the conditions of the service.
   • Refer offenders to specialist services according to offender needs.
3. Process offender induction
   • Organise the induction of offenders according to organisational procedures.
   • Use communication strategies to establish a calm and relevant exchange of information.
   • Confirm offender identification and documentation by gathering information from a range of identified sources.
   • Collect, check, confirm, complete and pass on relevant paperwork.
   • Maintain security and safety and implement emergency procedures where necessary.
4. Determine the priority needs of offenders
   • Identify and respond to the routine immediate needs of offenders.
   • Provide offenders with information that is tailored to their capacity to understand and designed to calm and reassure.
   • Observe offenders and note any signs of distress, anxiety, aggression and apathy.
   • Observe offenders and record signs of impaired function.
   • Report behaviour or signs that arouse concern to the appropriate people.
   • Provide personal and basic requirements according to offenders’ needs and the conditions of the service.
   • Refer offenders to specialist services according to offender needs.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using the organisation’s information management system to gather and record offender information

using communication techniques appropriate to the audience and the situation

checking and confirming the accuracy, relevance and details of offenders' identities

assessing security, safety and protection issues for offenders who are at risk

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures related to offender induction

communication techniques

duty of care

diverse needs of offenders

available support services

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