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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Maintain knowledge of mental health
   • Use organisational resources to maintain current knowledge of common mental health conditions.
   • Recognise symptoms of mental health conditions.
2. Communicate effectively with people who have mental health problems/ conditions
   • Listen and respond appropriately to people in a non-judgemental manner.
   • Communicate and build rapport with people with mental health problems/conditions.
   • Use interpersonal skills while working with people experiencing mental health conditions.
   • Manage behaviours associated with mental health conditions in consultation with appropriate professionals.
   • Assist people with mental health conditions.
3. Monitor and refer people with mental health problems/ conditions
   • Establish and maintain networks with internal and external mental health service providers.
   • Monitor and report behavioural changes of people with mental health conditions.
   • Refer people with mental health conditions to appropriate services.
   • Maintain support of people with mental health conditions.
4. Maintain knowledge of mental health
   • Use organisational resources to maintain current knowledge of common mental health conditions.
   • Recognise symptoms of mental health conditions.
5. Communicate effectively with people who have mental health problems/ conditions
   • Listen and respond appropriately to people in a non-judgemental manner.
   • Communicate and build rapport with people with mental health problems/conditions.
   • Use interpersonal skills while working with people experiencing mental health conditions.
   • Manage behaviours associated with mental health conditions in consultation with appropriate professionals.
   • Assist people with mental health conditions.
6. Monitor and refer people with mental health problems/ conditions
   • Establish and maintain networks with internal and external mental health service providers.
   • Monitor and report behavioural changes of people with mental health conditions.
   • Refer people with mental health conditions to appropriate services.
   • Maintain support of people with mental health conditions.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

understanding of relevant information to the wellbeing and welfare of people with mental health issues

providing clear, accurate and appropriate observations in relation to the behaviours of people affected by mental health conditions

establishing and maintaining supportive and professional relationships with people with mental health issues

supporting people to self-efficacy in relation to their mental health conditions

providing supervision and management of people based on assessed risk

adapting responses to a variety of special needs

responding to a range of different emergencies

consulting with senior staff and appropriate personnel

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

policy, regulatory, legislative and legal requirements

code of conduct

duty of care

rights of offenders

common mental health conditions

relationship between mental health conditions and:

substance abuse (comorbidity)

cognitive impairment

refugee status

trauma, torture, neglect and abuse, etc.

symptoms and signs of common mental health issues and associated behaviours

relationship between mental health issues and offending behaviour

common reasons for resistance to medication and management plans

cultural practices that may impact on mental health assessment and/or treatment

organisation's procedures and policies related to reporting risks, behaviours and incidents involving offenders, including:

organisation’s reporting processes

organisation’s offender information sharing system

protective supervision and surveillance of people at risk of harm including:

suicide and self-harm prevention strategy

early intervention

relevant support programs within organisation

current issues facing people with mental health problems/conditions and existing services to address their needs and rights

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