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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Encourage awareness of behaviour
   • Provide relevant information designed to develop awareness and understanding.
   • Encourage the individual to identify the consequences to self and others
   • Constructively address unacceptable attitudes and behaviour and negotiate changes.
2. Encourage personal responsibility
   • Encourage the individual to determine realistic and achievable individual goals.
   • Identify barriers to behaviour and attitude change and support positive approach.
   • Assess levels of motivation and commitment and encourage positive elements.
   • Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.
   • Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.
   • Assist individual to monitor own progress and response to setbacks and relapses.
3. Promote selfmanagement
   • Support individual in identifying the sources and effects of personal difficulties.
   • Help individual to identify patterns of behaviour that may be contributing to identified problems.
   • Provide the individual with support in identifying and implementing positive alternative behaviours.
   • Provide feedback to enable further awareness of the effects of behaviour.
   • Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.
   • Identify and assess resources required to provide support, for their effectiveness and suitability.
   • Identify personal development and training opportunities designed to promote behaviour change and encourage participation.
4. Manage conflict and negative responses
   • Give clear and accurate feedback regarding behaviour and its effects and implications.
   • Set clear and reasonable boundaries for behaviour and seek agreement on them.
   • Develop and use a range of strategies to manage effective interactions.
5. Encourage awareness of behaviour
   • Provide relevant information designed to develop awareness and understanding.
   • Encourage the individual to identify the consequences to self and others
   • Constructively address unacceptable attitudes and behaviour and negotiate changes.
6. Encourage personal responsibility
   • Encourage the individual to determine realistic and achievable individual goals.
   • Identify barriers to behaviour and attitude change and support positive approach.
   • Assess levels of motivation and commitment and encourage positive elements.
   • Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.
   • Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.
   • Assist individual to monitor own progress and response to setbacks and relapses.
7. Promote selfmanagement
   • Support individual in identifying the sources and effects of personal difficulties.
   • Help individual to identify patterns of behaviour that may be contributing to identified problems.
   • Provide the individual with support in identifying and implementing positive alternative behaviours.
   • Provide feedback to enable further awareness of the effects of behaviour.
   • Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.
   • Identify and assess resources required to provide support, for their effectiveness and suitability.
   • Identify personal development and training opportunities designed to promote behaviour change and encourage participation.
8. Manage conflict and negative responses
   • Give clear and accurate feedback regarding behaviour and its effects and implications.
   • Set clear and reasonable boundaries for behaviour and seek agreement on them.
   • Develop and use a range of strategies to manage effective interactions.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying knowledge and understanding of the impact of personal and organisational values

using a range of effective communication strategies for counselling, mediation, negotiation, advocacy and conflict management

applying principles of individual responsibility, autonomy and accountability

using strategies for behaviour management and change

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural, gender, religious and social issues relevant to the individual, relationships and offending circumstances

service policies and procedures related to case management and professional role

behavioural and social theory relevant to offender profiles and criminogenic behaviour

role and function of the criminal justice system

relevant ethical and professional standards

service code of conduct and principles of duty of care

organisation’s and department’s record keeping and reporting systems with an awareness of environmental and/or sustainability practices

research and analysis methodology

welfare system, and community and professional support services

effects of values and beliefs on own behaviour

obvious and subtle forms of discrimination

relevant conditions of orders

workplace assessment

industrial relations principles relevant to own and team members’ responsibilities

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