This section describes the essential skills and knowledge and their level required for this unit

Required skills

complying with the organisations operating procedures for the reception of offenders

knowing and applying statutory obligations and duty of care

using the organisations information management system to gather and record offender information

using effective communication strategies with people from a range of different cultural backgrounds to gather and provide information necessary for offender reception

checking and confirming the accuracy relevance and details of offender identity and sentence conditions

taking into account security safety and protective issues for offenders who are at risk and applying emergency procedures

knowing and using the support services available for offenders with special needs

referring offenders to specialist services according to procedures and risk

providing for offenders immediate needs according to procedures

responding promptly and effectively to risks and emergencies

Required knowledge

principles and methods of effective communication including

questioning techniques including the use of open questions and careful active listening

using language and words to create trust

checking understanding and agreement

avoiding and challenging discrimination

using techniques such as reflection and summarising

recognising cultural differences and how they effect communication and understanding

maintaining the focus and direction of the interaction

organisations policies and procedures including

information systems and security

confidentiality and freedom of information

using sources of information such as offender database and files

information reporting and formats

duty of care and code of conduct

offender assessment and referral

managing high risk offenders

emergency response

special needs that offenders may have including

use of interpreters

recognition of their personalities culture and sensitivities that effect behaviour and levels of stress

use of liaison staff and community representatives

helping people who have problems with reading and writing

the effect that some personal conditions have on behaviour and communication

the effect that trauma and distress have on behaviour and communication

explaining and interpreting the sentencing and reception system

range of additional services that are available to people if they need them and the conditions of those services including specialist staff from inside and outside the prison

principles of managing conflict so that it doesnt create risks including

effect of language and physical mannerisms

defusing aggression

dealing with active and passive uncooperative behaviour

cultural differences in creating and responding to conflict and stress

effect of differences in personal values and beliefs on behaviour and communication

using calm and confident behaviour to model cooperation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of offender induction and the different services provided in and for correctional services Selection from the range of variables will reflect the specific requirements of the work site and the defined work role

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual inducting offenders effectively as part of a coordinated team including coping with difficulties irregularities and changes to routine

copies of legislation policies procedures and guidelines relating to inducting offenders

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Organisation's procedures and guidelines may be influenced by:

Immediate needs may include:

Referring offenders to specialist services may include the following specialist services: