This section describes the essential skills and knowledge and their level required for this unit

Required skills

applying a range of risk and need assessment strategies

using techniques for personal and service planning

using strategies for complex coordination or resources services and programs

using a range of planning and evaluation strategies

using communication strategies to overcome resistance and promote individual development

using a diverse range of sources of offender and organisational information

Required knowledge

organisational policies and procedures including case management information management confidentiality and code of conduct

an awareness of environmental andor sustainable practices

court orders sentence requirements and legal obligations associated with offender management and services

principles of duty of care

statutory obligations roles and responsibilities of individuals and team members

support services and agencies and their criteria and guidelines

principles and implementation of case management

record keeping case note taking and report writing

specific human behaviour and development related to offending behaviour and behaviour change

planning and evaluation

negotiation techniques

interactive communication including counselling strategies

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services Selection from the range of variables will reflect the specific requirements of the work site and the defined work role

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual implementing planned approaches to offender management including coping with difficulties irregularities and changes to routine

copies of legislation policies procedures and guidelines relating to implementing planned approaches to offender management

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Assess special needs may include a selection from the following based on the nature of the service, case management requirements, and candidates' roles and responsibilities:

Services will depend on the focus of the organisation and may be:

The plan may include:

Specialist advice may include a selection from: