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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Encourage awareness of behaviour.
  2. Encourage personal responsibility.
  3. Promote self-management.
  4. Manage conflict and negative responses.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

applying knowledge and understanding of the impact of personal and organisational values

using a range of effective communication strategies for counselling mediation negotiation advocacy and conflict management

applying principles of individual responsibility autonomy and accountability

using strategies for behaviour management and change

Required knowledge

cultural gender religious and social issues relevant to the individual relationships and offending circumstances

service policies and procedures related to case management and professional role

behavioural and social theory relevant to offender profiles and criminogenic behaviour

role and function of the criminal justice system

relevant ethical and professional standards

service code of conduct and principles of duty of care

organisations and departments record keeping and reporting systems with an awareness of environmental andor sustainability practices

research and analysis methodology

welfare system and community and professional support services

effects of values and beliefs on own behaviour

obvious and subtle forms of discrimination

relevant conditions of orders

workplace assessment

industrial relations principles relevant to own and team members responsibilities

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to provide guidance and counsel to offenders in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services Selection from the range of variables will reflect the specific requirements of the work site and the defined work role

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual involved in providing guidance and counsel to offenders effectively as part of a coordinated team including coping with difficulties irregularities and changes to routine

copies of legislation policies procedures and guidelines relating to providing guidance and counsel to offenders

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Behaviour may include a range of:

breaches of code of conduct, duty of care and organisational procedures

conduct or attitudes that jeopardise work role and responsibilities

interpersonal conflict


failure to meet performance requirements

inappropriate and unprofessional behaviour

committing offences

drug and alcohol usage or abuse

racial abuse and vilification

verbal, physical and domestic violence

sexual assault and harassment

contact with people restricted by orders or directions

visit to areas restricted by orders or directions

breach of an order or condition

not complying with reasonable directions

breach of prison or service regulations

anti-social behaviour

risk to self and others

manufactured and natural obstacles to communication.

Goals may include:

complying with directions and orders

those set out in case management plan

those set by the individual

short-term and long-term

those included in peer appraisal and workplace assessment.

Identified problems should include a range of the following:

psychological and psychiatric
















confidence and self-image.