Elements and Performance Criteria
- Develop case management approaches.
- Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation's objectives and strategic plan.
- Check that case management practices meet recording and reporting requirements according to the organisation's policies and procedures and ethical responsibilities.
- Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
- Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
- Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
- Supervise case management meetings.
- Consult with all people with an interest in offenders' outcomes and program and advise on the purpose and structure of the meeting.
- Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
- Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
- Use communication methods that suit offenders and people with key interests in the offender's case management.
- Identify the requirements and conditions of service provision and establish agreement with offenders.
- Define issues arising from involuntary participation and possible resistance and negotiate the consequences with offenders and service providers.
- Define offenders' needs, rights and obligations and ensure that the rights of all concerned are protected.
- Supervise case management plans.
- Check that case management plans reflect assessments of offenders' needs and risks and organisation's objectives and programs.
- Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
- Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
- Create action plans that reflect the case management approach appropriate for offenders' needs and risks and available programs and services.
- Determine and define processes for monitoring and changing case plans.
- Put strategies in place to deal with complex or high-risk situations.
- Match case plan requirements to experience, workload and geographical location of staff and support agencies.
- Support case management staff.
- Select and allocate staff members according to their skills and interests in case management and available time and resources.
- Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
- Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
- Provide staff members with opportunities to extend their experience in all aspects of case management.
- Support staff members with the resources needed to play an effective role in case management.
- Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
- Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
- Review case work activities and programs.
- Continuously monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
- Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
- Successfully negotiate proposed changes arising from case reviews with relevant parties.
- Check that processes for case closure comply with case plan and organisational procedures.