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Elements and Performance Criteria

1. Reflect cultural awareness in work practice
   • Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
   • Use work practices that create a culturally and psychologically safe environment for all persons.
   • Review and modify work practices in consultation with persons from diverse cultural backgrounds.
2. Accept cultural diversity as a basis for effective workplace and professional relationships
   • Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
   • Use specific strategies to eliminate bias and discrimination in the workplace.
   • Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
3. Communicate effectively with culturally diverse persons
   • Use communication constructively to develop and maintain effective relationships and mutual trust.
   • Where language barriers exist, make efforts to communicate in the most effective way possible.
   • Seek assistance from interpreters or other persons as required.
4. Resolve cross-cultural misunderstandings
   • Identify issues that may cause conflict.
   • Identify the impact of cultural differences on communication.
   • Resolve differences, taking account of cultural considerations.
   • Address any difficulties with appropriate people and seek assistance when required.
5. Reflect cultural awareness in work practice
   • Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
   • Use work practices that create a culturally and psychologically safe environment for all persons.
   • Review and modify work practices in consultation with persons from diverse cultural backgrounds.
6. Accept cultural diversity as a basis for effective workplace and professional relationships
   • Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
   • Use specific strategies to eliminate bias and discrimination in the workplace.
   • Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
7. Communicate effectively with culturally diverse persons
   • Use communication constructively to develop and maintain effective relationships and mutual trust.
   • Where language barriers exist, make efforts to communicate in the most effective way possible.
   • Seek assistance from interpreters or other persons as required.
8. Resolve cross-cultural misunderstandings
   • Identify issues that may cause conflict.
   • Identify the impact of cultural differences on communication.
   • Resolve differences, taking account of cultural considerations.
   • Address any difficulties with appropriate people and seek assistance when required.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices

sensitively and respectfully communicating with persons of diverse backgrounds and cultures

forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures

participating in identifying and implementing culturally safe work practices

using effective strategies to address and eliminate discrimination and bias in the workplace

using basic conflict resolution and negotiation skills

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural influences and changing cultural practices in Australia and their impact on diverse communities that make up Australian society

own cultural conceptions and pre-conceptions and perspective of diverse cultures

impact of cultural practices and experience on personal behaviour, interpersonal relationships, perception and social expectations of others

culture as a dynamic social phenomenon

culture as a range of social practices and beliefs evolving over time

that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experience and situations

the unique way individuals may experience a culture and respond to past experiences

the principles of equal employment opportunity, sex, race, disability, antidiscrimination and similar legislation and the implications of work and social practices

availability of resources and assistance within and external to the organisation in relation to cultural diversity issues

the role and use of language and cultural interpreters

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