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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for meeting
   • Consult participants attending the meeting for agreement on the meeting objectives.
   • Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.
   • Ensure that preparation for the meeting is sufficient to enable informed and effective participation.
   • Ensure that consultation with people being represented is in accordance with organisational requirements.
2. Convene meeting
   • Ensure venue and other resources are appropriate for the nature of the meeting.
   • Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.
   • Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.
3. Chair meeting
   • Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.
   • Ensure through leadership that discussion helps those attending the meeting to make useful contributions.
   • Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.
   • Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.
   • Discourage unhelpful arguments and digressions courteously and with positive direction.
   • Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.
   • Close the meeting by summarising the meeting outcomes.
4. Take follow up action
   • Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.
   • Document decisions clearly and follow agreed practice for the distribution of minutes.
5. Prepare for meeting
   • Consult participants attending the meeting for agreement on the meeting objectives.
   • Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.
   • Ensure that preparation for the meeting is sufficient to enable informed and effective participation.
   • Ensure that consultation with people being represented is in accordance with organisational requirements.
6. Convene meeting
   • Ensure venue and other resources are appropriate for the nature of the meeting.
   • Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.
   • Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.
7. Chair meeting
   • Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.
   • Ensure through leadership that discussion helps those attending the meeting to make useful contributions.
   • Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.
   • Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.
   • Discourage unhelpful arguments and digressions courteously and with positive direction.
   • Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.
   • Close the meeting by summarising the meeting outcomes.
8. Take follow up action
   • Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.
   • Document decisions clearly and follow agreed practice for the distribution of minutes.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

identifying and clarifying the objectives, purpose and context of meetings

organising meeting business to ensure that sufficient time and resources are available

providing the right level of leadership to progress the purpose of the meeting

discouraging digressions, unhelpful arguments and negative trends in discussions

actively listening, summarising, paraphrasing and clarifying to reach mutual understanding

identifying interpersonal styles and participation methods of a range of different participants

using questioning and paraphrasing to progress decision making

making contributions to the meeting that are clear, concise, relevant and constructive to the achievement of the meeting purpose

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational protocols for preparing, convening and chairing meetings

leadership styles and methods

techniques for consultation, participation and conflict management

principles of active listening, questioning, clarifying and rephrasing

different cultural practices and expectations for consultation and decision making, including who should participate and how long it should take

ways of adapting communication to meet different information needs and circumstances of different audiences

strategies to make people feel confident and assured in their participation and contributions

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