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Elements and Performance Criteria

1. Identify professional interests and resources
   • Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders.
   • Monitor information about the range of services available in the community and review the information for relevance and currency.
   • Maintain and consult a comprehensive and accurate record of organisation and community resources.
   • Identify common and complementary interests and confirm with other services and agencies.
   • Consult colleagues and key people and exchange information relevant to shared interests.
2. Promote awareness of the service and its purpose
   • Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support.
   • Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues.
   • Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures.
   • Research information about changes and current trends in community and service attitudes and analyse to inform action and reports.
3. Develop networks
   • Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice.
   • Use network strategies to maintain effective working relationships with key people in agencies and services.
   • Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose.
   • Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities.
   • Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully.
   • Use information about existing services in the design and development of offender management programs and for specific projects.
   • Conduct contact with other agencies through appropriate and agreed forums.
4. Identify professional interests and resources
   • Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders.
   • Monitor information about the range of services available in the community and review the information for relevance and currency.
   • Maintain and consult a comprehensive and accurate record of organisation and community resources.
   • Identify common and complementary interests and confirm with other services and agencies.
   • Consult colleagues and key people and exchange information relevant to shared interests.
5. Promote awareness of the service and its purpose
   • Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support.
   • Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues.
   • Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures.
   • Research information about changes and current trends in community and service attitudes and analyse to inform action and reports.
6. Develop networks
   • Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice.
   • Use network strategies to maintain effective working relationships with key people in agencies and services.
   • Identify other agencies’ principles, objectives and guidelines and confirm common and complementary purpose.
   • Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities.
   • Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully.
   • Use information about existing services in the design and development of offender management programs and for specific projects.
   • Conduct contact with other agencies through appropriate and agreed forums.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying legislation, regulations and organisational policies, procedures and practices relating to the protocol and guidelines that determine contact with other agencies, services and the wider community

using interpersonal and group communication with diverse internal and external networks, including negotiation, consultation and liaison

using formal and informal organisational communication channels

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety, equal employment opportunity, equity and diversity in the context of networking

promoting a positive and cooperative image of the organisation and its services

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies and procedures relating to the protocols and guidelines that determine contact with other agencies and services

organisation structures and protocols, including knowledge of services and programs of the organisation

key people and service agencies in the community related to services and support for offenders

organisational and community communication channels

principles of conflict resolution

range of effective communication strategies for cooperative and inter-agency decision making

organisation’s code of conduct

organisation’s offender management policies, procedure and protocols

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