Elements and Performance Criteria
- Negotiate client requirements
- Contribute to honest and confidential discussion of client interests.
- Provide clear and accurate information about the features and benefits of products and services to clients.
- Ensure agreements contain all relevant information needed to determine the work activities necessary to meet client requirements.
- Ensure agreements and contracts comply with legal and organisational requirements.
- Record, store and use information provided by and to clients according to legal and organisational requirements.
- Review client agreements regularly to determine improvements that can be made.
- Plan activities
- Consult relevant people about the activities needed to meet client requirements.
- Monitor activity plans for circumstances that might affect activities, such as past experience and available resources.
- Ensure activity plans allow client requirements to be met in the time agreed and meet the organisation’s policies and procedures.
- Develop additional resources, team practices and skills to meet client requirements.
- Maintain the work environment
- Advise all relevant people about their legal and organisational responsibilities to maintain a healthy, safe and productive work environment.
- Allocate resources and support to ensure that people involved can work in a healthy, safe and productive environment.
- Review and improve the work environment through the involvement of team members.
- Ensure that the work environment meets all legal and organisational requirements and is as productive as possible within work constraints.
- Respond to breaches in health and safety promptly and in line with policies and legal requirements.
- Make clear and prompt recommendations for improving the work environment.
- Accurately complete all records of health and safety to meet organisational requirements.
- Monitor products and services
- Consult relevant people about all aspects of the quality of products and services and acknowledge their advice on improvements to the processes involved.
- Review products and services according to quality management practices to ensure compliance with contract plans.
- Obtain feedback from clients on how effectively their requirements are being met.
- Consult clients on a regular basis regarding their short and long-term needs for products and services and when there are significant changes to products and services.
- Review contracted prices and conditions according to changing demands, supplies and technology.
- Take prompt action when products, services and processes fail to meet requirements.
- Complete records of customer agreements and outcomes accurately according to organisational policies.
- Implement and review procedures during the manufacturing or service supply process to ensure that best practices and operator safety are maintained.
- Negotiate client requirements
- Contribute to honest and confidential discussion of client interests.
- Provide clear and accurate information about the features and benefits of products and services to clients.
- Ensure agreements contain all relevant information needed to determine the work activities necessary to meet client requirements.
- Ensure agreements and contracts comply with legal and organisational requirements.
- Record, store and use information provided by and to clients according to legal and organisational requirements.
- Review client agreements regularly to determine improvements that can be made.
- Plan activities
- Consult relevant people about the activities needed to meet client requirements.
- Monitor activity plans for circumstances that might affect activities, such as past experience and available resources.
- Ensure activity plans allow client requirements to be met in the time agreed and meet the organisation’s policies and procedures.
- Develop additional resources, team practices and skills to meet client requirements.
- Maintain the work environment
- Advise all relevant people about their legal and organisational responsibilities to maintain a healthy, safe and productive work environment.
- Allocate resources and support to ensure that people involved can work in a healthy, safe and productive environment.
- Review and improve the work environment through the involvement of team members.
- Ensure that the work environment meets all legal and organisational requirements and is as productive as possible within work constraints.
- Respond to breaches in health and safety promptly and in line with policies and legal requirements.
- Make clear and prompt recommendations for improving the work environment.
- Accurately complete all records of health and safety to meet organisational requirements.
- Monitor products and services
- Consult relevant people about all aspects of the quality of products and services and acknowledge their advice on improvements to the processes involved.
- Review products and services according to quality management practices to ensure compliance with contract plans.
- Obtain feedback from clients on how effectively their requirements are being met.
- Consult clients on a regular basis regarding their short and long-term needs for products and services and when there are significant changes to products and services.
- Review contracted prices and conditions according to changing demands, supplies and technology.
- Take prompt action when products, services and processes fail to meet requirements.
- Complete records of customer agreements and outcomes accurately according to organisational policies.
- Implement and review procedures during the manufacturing or service supply process to ensure that best practices and operator safety are maintained.