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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop and maintain a cooperative work group
   • Encourage staff to make constructive contributions to team decisions and planning.
   • Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
   • Ensure staff members contribute actively to the implementation of new work practices.
   • Address conflict between staff members.
2. Communicate objectives and required standards
   • Ensure staff members are aware of relevant information affecting the work group.
   • Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
   • Model and promote principles and practices of safe, fair and participative work practices to staff.
   • Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
   • Assess performance and address requirements in a fair and timely manner.
3. Support development activities
   • Identify specific training needs of individuals and provide training and development opportunities.
   • Develop and implement agreed action plans to meet individual and group training and development needs.
   • Encourage and support staff in applying skills and knowledge in the workplace.
   • Encourage and support staff to attend training courses and to take up other development opportunities.
4. Provide leadership to the work group
   • Check and confirm the link between the function of the group and the goals of the organisation.
   • Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
   • Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
   • Identify and resolve conflict with minimum disruption to work group function.
   • Provide staff with the support and supervision necessary to perform work safely and without risk to health.
   • Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
   • Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
5. Develop and maintain a cooperative work group
   • Encourage staff to make constructive contributions to team decisions and planning.
   • Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
   • Ensure staff members contribute actively to the implementation of new work practices.
   • Address conflict between staff members.
6. Communicate objectives and required standards
   • Ensure staff members are aware of relevant information affecting the work group.
   • Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
   • Model and promote principles and practices of safe, fair and participative work practices to staff.
   • Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
   • Assess performance and address requirements in a fair and timely manner.
7. Support development activities
   • Identify specific training needs of individuals and provide training and development opportunities.
   • Develop and implement agreed action plans to meet individual and group training and development needs.
   • Encourage and support staff in applying skills and knowledge in the workplace.
   • Encourage and support staff to attend training courses and to take up other development opportunities.
8. Provide leadership to the work group
   • Check and confirm the link between the function of the group and the goals of the organisation.
   • Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
   • Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
   • Identify and resolve conflict with minimum disruption to work group function.
   • Provide staff with the support and supervision necessary to perform work safely and without risk to health.
   • Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
   • Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques related to mediation, mentoring, collaboration and cooperation

reporting on the achievement of work outcomes

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures related to coordinating a work team

strategies for performance development in the workplace

principles of effective team operation

principles of conflict resolution

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