Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Obtain the information needed to make critical decisions
   • Identify the information needed to make the required decisions.
   • Check and confirm that the sources of information are reliable and sufficiently wide-ranging to meet the context of the decision.
   • Ensure that methods of obtaining information are reliable, effective and make efficient use of resources.
   • Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct.
   • Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous.
2. Analyse information for decision making
   • Ensure objectives for analysis of information are clear and consistent with the decisions required.
   • Analyse the information to identify patterns and trends significant to the decisions needed to be made.
   • Support conclusions with reasoned arguments and appropriate evidence.
   • Clearly identify differences between fact and opinion.
   • Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage.
3. Make critical decisions
   • Make decisions based on sufficient, valid and reliable information and analysis.
   • Make decisions that are consistent with personal and professional values, ethics and legal obligations.
   • Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures.
   • Make decisions in time for appropriate action to be taken and communicated to relevant personnel.
4. Advise and inform others
   • Provide advice and information in a form and manner appropriate to the needs of the recipients.
   • Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines.
   • Check and confirm recipients’ understanding of the advice and information given.
   • Maintain confidentiality according to organisational and legal requirements.
   • Use feedback from recipients to improve the way advice and information is provided.
5. Obtain the information needed to make critical decisions
   • Identify the information needed to make the required decisions.
   • Check and confirm that the sources of information are reliable and sufficiently wide-ranging to meet the context of the decision.
   • Ensure that methods of obtaining information are reliable, effective and make efficient use of resources.
   • Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct.
   • Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous.
6. Analyse information for decision making
   • Ensure objectives for analysis of information are clear and consistent with the decisions required.
   • Analyse the information to identify patterns and trends significant to the decisions needed to be made.
   • Support conclusions with reasoned arguments and appropriate evidence.
   • Clearly identify differences between fact and opinion.
   • Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage.
7. Make critical decisions
   • Make decisions based on sufficient, valid and reliable information and analysis.
   • Make decisions that are consistent with personal and professional values, ethics and legal obligations.
   • Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures.
   • Make decisions in time for appropriate action to be taken and communicated to relevant personnel.
8. Advise and inform others
   • Provide advice and information in a form and manner appropriate to the needs of the recipients.
   • Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines.
   • Check and confirm recipients’ understanding of the advice and information given.
   • Maintain confidentiality according to organisational and legal requirements.
   • Use feedback from recipients to improve the way advice and information is provided.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying legislation, regulations and organisational policies, procedures and practices relating to information gathering, analysis and decision making

using effective communication techniques especially related to consultation, investigation and reporting

identifying sources of information, and analysing and drawing conclusions that are logical and justifiable

accessing and using information ethically and legally

using critical analysis techniques

presenting information in a range of ways, such as report format, numerically, spatially, in tables and with graphs

giving and receiving feedback on the quality and relevance of both information and decisions

---

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to the protocols and guidelines for information handling

data collection and management procedures

strategies for critically analysing information and communicating advice and information effectively to others through speaking and writing

cultural aspects of information and meaning

how to distinguish between fact and opinion

methods for keeping records safe, secure and accessible

strategies to address a conflict of interest

situations when it is allowable or necessary to take initiative and act autonomously

importance of giving and taking feedback on the quality and relevance of information and decisions

---