Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Promote the organisation
  2. Influence others
  3. Liaise and negotiate to achieve outcomes
  4. Build and maintain networks
  5. Promote the organisation
  6. Influence others
  7. Liaise and negotiate to achieve outcomes
  8. Build and maintain networks

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques especially related to public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

applying procedures relating to occupational health and safety in the context of internal and external networking


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

communication techniques

written communication techniques

techniques for building relationships of trust, including with people from different cultures

techniques for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture, services, resources and policies