Elements and Performance Criteria
- Implement the organisation's policies and procedures.
- Ensure your work practices, behaviour and responsibilities are carried out according to the organisation's policies and procedures and code of conduct.
- Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.
- Ensure that your actions and approach are consistent with the organisation's principles and with your defined roles and responsibilities.
- Review and assess your skills and knowledge and make use of training opportunities to develop performance.
- Use workplace equipment and technology according to procedures and guidelines.
- Promote a positive image of the organisation.
- Maintain behaviour and presentation which represents the organisation and the service in a positive and professional manner.
- Ensure that information is correct and authorised when communicating with the public and other services.
- Use professional and community contacts to promote a positive image of the organisation and its services.
- Contribute to the work team.
- Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.
- Contribute to a productive and harmonious work environment.
- Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.
- Resolve problems through discussion and cooperation in the work group.
- Review and assess your skills and knowledge and make use of training opportunities to develop performance.
- Use opportunities to develop a supportive and trusting working relationship with all people in the work environment.
- Maintain professional relationships.
- Maintain relationships with colleagues, offenders and the public consistent with the organisation's philosophy, objectives and statutory and ethical obligations.
- Demonstrate respect for differences in personal values and beliefs and recognise the value of differences in the management of relationships and in collective team activities.
- Communicate in a culturally appropriate manner and in the language and style effective and relevant to people from other cultures.
- Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.