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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

applying legislation regulations and organisational policies procedures and practices relating to information gathering analysis and decision making

using effective communication techniques especially related to consultation investigation and reporting

identifying sources of information and analysing and drawing conclusions that are logical and justifiable

accessing and using information ethically and legally

using critical analysis techniques

presenting information in a range of ways such as report format numerically spatially in tables and with graphs

giving and receiving feedback on the quality and relevance of both information and decisions

Required knowledge

legislation regulations policies and procedures relating to the protocols and guidelines for informationhandling in the organisation

data collection and management procedures

strategies for critically analysing information and communicating advice and information effectively to others through speaking and writing

cultural aspects of information and meaning

how to distinguish between fact and opinion

methods for keeping records safe secure and accessible

strategies to address a conflict of interest

situations when it is allowable or necessary to take initiative and act autonomously

importance of giving and taking feedback on the quality and relevance of information and decisions

organisations environmental and sustainability practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace or where this is not feasible in a suitable simulation applying the context and material of the workplace and its requirement Assessment should include the opportunity to demonstrate evidence from work in the wider community Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments

Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to gather and analyse information in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when gathering and analysing information including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to information research presentation and management

access to electronic information and records management systems

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Information may include:	legislation, guidelines and awards organisation, legal and policy documents offender information management files reports, including incident reports case management files and case notes human resources and personnel records published media specialist research findings data and information held by other services, agencies and practitioners information gathered from the client or the client's agent.

Sources of information may include:	those internal to the organisation, such as: intranet databases and files library collections internal publications annual reports newsletters other staff those external to the organisation, such as: internet local, state or territory, national and international libraries and archives publications from other agencies and organisations staff in external organisations.

Methods of obtaining information may include:	observation and listening checking written material, including referrals and client files questioning, in person or indirectly individual research checking research provided by others.

Legislation, policy and procedures may include:	federal, and state or territory legislation, standards and guidelines especially relating to privacy, confidentiality, freedom of information, security, fraud control, copyright and intellectual property government policy code of ethics Australian standards, such as records management, knowledge management and risk management organisation's code of conduct.

Analysis of information may include:	qualitative analysis quantitative analysis critical analysis problem solving matching information statistical analysis mathematical calculations forecasting.