This section describes the essential skills and knowledge and their level required for this unit

Required skills

communicating with a diverse range of individuals at different levels in the organisation

responding to diversity including gender and disability

problem solving in the context of managing change

coaching and mentoring others in the change process

managing the effects of change in the workplace including occupational health and safety issues such as workplace stress

Required knowledge

legislation regulations policies and procedures relating to protocols and guidelines for implementing change in the workplace

Environmental or sustainability legislation regulations and codes of practice applicable to industry

a range of change management models and tools and the application of these in the workplace

organisational structure and culture and the impact and effects of changes on individuals and organisations

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

equal employment opportunities equity and diversity principles

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement The material should be relevant to organisational requirements and defined work role

Assessment should include the opportunity to demonstrate evidence from work in the wider community Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to coordinate the implementation of change in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating the implementation of change including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to protocols for implementing change within the organisation

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Change may include:

Key people may include all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:

Legislation, policies and procedures may include:

Support mechanisms may include: