This section describes the essential skills and knowledge and their level required for this unit

Required skills

accessing and using legislation and guidelines relating to managing the work unit including physical human and financial resources

interpreting and explaining organisational policies procedures and strategic plans and assisting others to apply them in the workplace

planning and developing work unit objectives and effectiveness measures

using team building strategies

undertaking grievance counselling and resolving conflict in work teams

delegating work to others

recruiting and selecting staff using approved methodologies and strategies

identifying training needs and skills shortages

undertaking effective liaison negotiation and consultation with stakeholders

interpreting budgets and applying financial management strategies

preparing written advice and reports requiring analysis and accurate expression

Required knowledge

legislation regulations policies and procedures relating to protocols and guidelines in relation to managing a work unit

Environmental or sustainability legislation regulations and codes of practice applicable to industry

financial management and budgetary processes in the organisation

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

conflict resolution techniques

meeting formats and facilitation or chairing requirements

recruitment and staff selection methodologies

teambuilding strategies

strategic plans and work unit and business plans

equal employment opportunities equity and diversity principles

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement The material should be relevant to organisational requirements and defined work role

Assessment should include the opportunity to demonstrate evidence from work in the wider community Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to manage a work unit in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing a work unit including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to protocols for managing a work unit

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

scenarios

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Guidelines, procedures and practices will include a relevant selection from:

Key people may include:

Work unit may include:

Resources may include:

Recruitment and selection processes may include:

Team-building strategies may include:

Consultation methods may include: