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Elements and Performance Criteria

  1. Promote the role and contribution of justice services in the community.
  2. Monitor and develop the quality of justice services.
  3. Represent the interests of the justice system in national and international forums.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

applying agreed practices and protocols for consultation and professional networks inside and outside the organisation and in state national and international forums where relevant

operating effectively in state national and where relevant international forums

operating effectively in both general and specialist interests in justice services

developing and maintaining professional relationships with a comprehensive range of key people and agencies in justice services

establishing and maintaining communication in complex human service industrial and political contexts

providing highlevel specialist advice to senior decision makers

providing information based on complex analysis of service data in the context of public legal and political accountability

providing formal presentations to industry national and international forums

Required knowledge

organisations policies procedures legal framework and accountability relevant to the justice system and its services including

strategic plans and code of conduct

policies procedures and guidelines reflecting appropriate and agreed workplace relationships roles and responsibilities specialist services management reporting and accountability

legal and ethical practice including internal and external protocols professional standards and relationships delegations and accountability in representing the organisation political interests and constraints expectations and limits of own roles and responsibilities and those of other key people in the justice system

legislative basis for the organisation including public sector services and corporate contracts

management and decisionmaking structure of the organisation and other key and allied services and agencies in the justice system

protocols of interagency relationships within and outside the justice system

political platforms policies and interests affecting the justice system

contemporary political environment and its significance for consultation collaboration and effective working relationships at different levels

justice system strategic plans goals objectives services programs and purpose

key people and decision makers in the organisation and their interests and priorities

allied agencies in the justice system and the public and corporate sector and their interests and priorities

strategic plans business plans and performance management processes for systems and services

communication principles and techniques including

consultation methods techniques and protocols with senior decision makers

range of communication strategies adapted to complex and sensitive issues and concerns

significance of communication in developing and maintaining effective relationships and influencing others

negotiation at an executive level

crosscultural issues related to communication and negotiation

information management including

information protocols within the organisation and justice system and with other agencies

ways of determining the information needed by colleagues key people and their interests

using discretion and confidentiality

working relationships with reference to

service policy management and accountability structure of the justice system

legislation relevant to the management and services of the justice system

nature of support needed by colleagues in the justice system and timing of that support

group dynamics and factors that impact on the effectiveness of working groups

techniques and strategies needed to encourage and ensure effective working relationships in both familiar and unknown forums

factors that influence the development and maintenance of trust in working relationships

strategies and techniques for tackling difficult and controversial issues with colleagues in the context of maintaining effective relationships and promoting positive images and consensus

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to provide leadership in justice services in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for providing leadership in justice services as part of a coordinated team including coping with difficulties irregularities and changes to routine

copies of legislation policies procedures and guidelines relating to communicating effectively and professionally within the organisation

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Assessment in this unit will be based on demonstration of relationships with:

colleagues working at the same level in the justice system

colleagues working at a higher level

colleagues working at a supervised level

groups from mixed levels

colleagues in other organisations inside and outside the justice system

colleagues responsible for allied services and with different services

community leaders

public media

decision makers in public policy, politics, government, business, finance, national and international agencies and forums

networks of senior administrators

decision makers in education and training.

Standards of practice may be governed by:

organisation's code of conduct

organisation's policies, procedures and guidelines reflecting appropriate and agreed workplace relationships and ethical practice

organisation's environmental and sustainable practice

formal delegations

service contracts

ant-discrimination legislation

public sector management Act, where relevant

legal and statutory basis of the organisation

protocols for senior relationships within the justice system and with agencies outside the justice system.