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Elements and Performance Criteria

1. Respond to incidents
   • Identify the possible causes of incidents and assess them for relevance to the security and safety of people and the environment.
   • Respond to incidents confidently and appropriately, according to agreed procedures.
   • Request assistance clearly and promptly.
   • Use security equipment and technology according to instructions and procedures.
2. Contain incidents
   • Monitor situation for potential causes of conflict and harmful behaviour.
   • Use communication and negotiation strategies that prevent escalation of incidents.
   • Provide clear, accurate and comprehensive information to assist decision making.
   • Select response and action designed to minimise risk and preserve the safety and security of all involved.
   • Apply necessary level of force that complies with organisational policy to establish control and maintain security.
   • Provide accurate and clear reports promptly.
3. Respond to incidents
   • Identify the possible causes of incidents and assess them for relevance to the security and safety of people and the environment.
   • Respond to incidents confidently and appropriately, according to agreed procedures.
   • Request assistance clearly and promptly.
   • Use security equipment and technology according to instructions and procedures.
4. Contain incidents
   • Monitor situation for potential causes of conflict and harmful behaviour.
   • Use communication and negotiation strategies that prevent escalation of incidents.
   • Provide clear, accurate and comprehensive information to assist decision making.
   • Select response and action designed to minimise risk and preserve the safety and security of all involved.
   • Apply necessary level of force that complies with organisational policy to establish control and maintain security.
   • Provide accurate and clear reports promptly.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

assessing risks to safety and security and applying appropriate procedure

using effective communication techniques to deal with aggressive and uncooperative people

applying strategies to prevent escalation of incidents

using security, restraint and first aid equipment

using surveillance and observation techniques

recording observations and completing written and oral reports on incidents

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to responding to incidents

effective communication

negotiation strategies

first aid techniques

principles of cooperative teamwork

duty of care

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