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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Update monitoring centre information
   • Check security information for accuracy and currency.
   • Log incidents and their responses according to instructions and procedures.
   • Install changes to the database as required.
2. Communicate with team members
   • Give clear, accurate and up-to-date security information to team members.
   • Confirm authorised technical staff to use the security system according to procedures.
   • Verify changes to database for maintenance and response.
   • Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
   • Identify issues requiring resolution or attention and allocate priority and appropriate resources.
3. Screen information
   • Verify authenticity of incoming callers according to procedures and authorisations.
   • Request and verify passwords and codes according to procedures and authorisations.
   • Check and verify changes to information and/or requirements according to procedures and instructions.
   • Refer disputed verifications of callers and information to authorised personnel.
4. Respond to alarms
   • Identify alarm signal accurately and immediately.
   • Identify the priority of alarm signals and respond according to procedures and emergency response.
5. Update monitoring centre information
   • Check security information for accuracy and currency.
   • Log incidents and their responses according to instructions and procedures.
   • Install changes to the database as required.
6. Communicate with team members
   • Give clear, accurate and up-to-date security information to team members.
   • Confirm authorised technical staff to use the security system according to procedures.
   • Verify changes to database for maintenance and response.
   • Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
   • Identify issues requiring resolution or attention and allocate priority and appropriate resources.
7. Screen information
   • Verify authenticity of incoming callers according to procedures and authorisations.
   • Request and verify passwords and codes according to procedures and authorisations.
   • Check and verify changes to information and/or requirements according to procedures and instructions.
   • Refer disputed verifications of callers and information to authorised personnel.
8. Respond to alarms
   • Identify alarm signal accurately and immediately.
   • Identify the priority of alarm signals and respond according to procedures and emergency response.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

observing and interpreting information

communicating calmly and efficiently under pressure

using equipment for the purpose and in the manner intended and authorised

operating and checking routine activities and equipment for security factors

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the operation of a central monitoring system

organisation’s records and information system

location requirements, including procedures, protocols and chain of command

organisation’s policies and procedures related to the use of passwords and codes

alarm signals

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