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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct take-over security checks
   • Check and clarify occurrences, shift change-over details and other relevant information.
   • Carry out control room and security equipment checks.
   • Identify and record potential risks, hazards and faults or defects.
   • Conduct radio checks with duty staff.
2. Monitor safety of staff
   • Monitor staff movements to ensure regular contact with control room is maintained.
   • Identify and respond to failures to communicate with control room.
   • Identify situations requiring back-up support and allocate resources to assist staff.
3. Coordinate responses to alarm signals
   • Interpret alarms and coordinate appropriate response.
   • Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.
   • Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.
   • Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.
4. Monitor security operations
   • Monitor compliance with standard operating procedures and check and notify relevant people of any variations.
   • Manage faults and inconsistencies.
   • Communicate with equipment operators and staff using approved communication methods.
   • Complete all required documentation clearly, concisely and on time.
   • Pass on end of shift information to oncoming staff.
5. Conduct take-over security checks
   • Check and clarify occurrences, shift change-over details and other relevant information.
   • Carry out control room and security equipment checks.
   • Identify and record potential risks, hazards and faults or defects.
   • Conduct radio checks with duty staff.
6. Monitor safety of staff
   • Monitor staff movements to ensure regular contact with control room is maintained.
   • Identify and respond to failures to communicate with control room.
   • Identify situations requiring back-up support and allocate resources to assist staff.
7. Coordinate responses to alarm signals
   • Interpret alarms and coordinate appropriate response.
   • Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.
   • Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.
   • Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.
8. Monitor security operations
   • Monitor compliance with standard operating procedures and check and notify relevant people of any variations.
   • Manage faults and inconsistencies.
   • Communicate with equipment operators and staff using approved communication methods.
   • Complete all required documentation clearly, concisely and on time.
   • Pass on end of shift information to oncoming staff.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using a range of communication equipment and information sources accurately while under pressure

maintaining accurate records and documentation

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to control room security requirements, security management and emergency response

organisation’s contingency plans

emergency codes and alarms

staff roles, responsibility and delegation in emergency situations

work health and safety policies relevant to monitoring the safety and security of staff and responding to alarms

specifications and procedures for use of specialist monitoring, communication and security equipment

code of conduct

duty of care

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