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Elements and Performance Criteria

1. Develop a strategic response to incidents
   • Assess and report on the nature, extent and degree of threat from the incident.
   • Establish communication channels to allow required exchange of information with key people and relevant support agencies.
   • Analyse resources and vulnerability of the situation and report issues to key people.
   • Identify immediate action required and take action.
2. Apply emergency strategies
   • Comply with safety and security procedures in all actions.
   • Select and use personal protective equipment according to the requirements of the situation.
   • Guard and protect the welfare of people as the first priority in any action.
   • Maintain safe access and exit according to situational analysis.
   • Assess, select and apply controls to achieve objectives with minimum damage to people and the environment.
   • Provide immediate response to threat or danger to colleagues while preserving personal safety.
   • Identify and report inability to respond or obstacles to response and seek instructions and support.
3. Monitor the environment and the incident
   • Constantly assess factors that may create or increase risk of injury or damage, and report them to authorised people.
   • Maintain protection of evidence.
   • Monitor hazard controls to ensure continued effectiveness and accuracy of information.
   • Monitor and maintain own and colleagues’ safety.
   • Identify and report changes in behaviour and conditions.
4. Evaluate and review the effectiveness of the response
   • Document the incident accurately.
   • Review and analyse experiences and observations of the incident and report on issues.
   • Provide constructive and accurate observations in team discussions and analysis.
   • Support formal organisational and personal debriefings and make positive contributions to requirements.
   • Identify support needed by team members and provide this according to organisation's procedures.
   • Identify training needs and opportunities to improve skills required for effective emergency response.
   • Investigate options for training and provide expertise to inform training programs.
5. Develop a strategic response to incidents
   • Assess and report on the nature, extent and degree of threat from the incident.
   • Establish communication channels to allow required exchange of information with key people and relevant support agencies.
   • Analyse resources and vulnerability of the situation and report issues to key people.
   • Identify immediate action required and take action.
6. Apply emergency strategies
   • Comply with safety and security procedures in all actions.
   • Select and use personal protective equipment according to the requirements of the situation.
   • Guard and protect the welfare of people as the first priority in any action.
   • Maintain safe access and exit according to situational analysis.
   • Assess, select and apply controls to achieve objectives with minimum damage to people and the environment.
   • Provide immediate response to threat or danger to colleagues while preserving personal safety.
   • Identify and report inability to respond or obstacles to response and seek instructions and support.
7. Monitor the environment and the incident
   • Constantly assess factors that may create or increase risk of injury or damage, and report them to authorised people.
   • Maintain protection of evidence.
   • Monitor hazard controls to ensure continued effectiveness and accuracy of information.
   • Monitor and maintain own and colleagues’ safety.
   • Identify and report changes in behaviour and conditions.
8. Evaluate and review the effectiveness of the response
   • Document the incident accurately.
   • Review and analyse experiences and observations of the incident and report on issues.
   • Provide constructive and accurate observations in team discussions and analysis.
   • Support formal organisational and personal debriefings and make positive contributions to requirements.
   • Identify support needed by team members and provide this according to organisation's procedures.
   • Identify training needs and opportunities to improve skills required for effective emergency response.
   • Investigate options for training and provide expertise to inform training programs.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

implementing strategic approaches to incident responses

using security and surveillance equipment in the workplace according to procedures

recording and reporting information related to incidents

supervising a response team

using effective communication while under pressure

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to incident response, emergency procedures and work health and safety

organisation’s delegations, accountability and reporting processes related to critical incidents

organisation's requirements for documentation and information systems

security, surveillance and communication equipment available

preservation of crime scene and evidence requirements

principles of contingency planning and responses

employee support services

response options that are most effective for the degree and nature of risk

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