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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Assess incidents
  2. Determine response options
  3. Assess incidents
  4. Determine response options

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

interpreting and complying with legal and procedural requirements

selecting response options within specified legal and strategic limits

selecting response options that are most effective for the objective

using communication to reduce the level of threat or conflict

using communication to give clear, accurate and concise information

using security equipment

identifying current and potential risk factors and their impact on the incident or situation

working as part of a team

reviewing response strategies and making adjustments according to changing circumstances


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate and/or the AQF level of the qualification being undertaken.

legislative requirements covering use of force, duty of care, use of restraint, use of arrest and use of defensive weapons

organisation’s policies and procedures related to emergency response, use of weapons, use of restraint, incident management, recording and reporting

principles of effective communication and use of interpersonal techniques, especially under pressure

principles of problem solving

team roles and responsibilities, delegations, chain of command and accountability

use of security equipment

surveillance and observation techniques

alarms and signals

principles of cooperative teamwork