Elements and Performance Criteria
- Update monitoring centre information.
- Communicate with team members.
- Give clear, accurate and up-to-date security information to team members.
- Confirm authorised technical staff to use the security system according to procedures.
- Verify changes to database for maintenance and response.
- Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
- Identify issues requiring resolution or attention and allocate priority and appropriate resources.
- Screen information.
- Verify authenticity of incoming callers according to procedures and authorisations.
- Request and verify passwords and codes according to procedures and authorisations.
- Check and verify changes to information and/or requirements according to procedures and instructions.
- Refer disputed verifications of callers and information to authorised personnel.
- Respond to alarms.