Elements and Performance Criteria
- Process reception at court.
- Consult reliable and authorised sources of information about individuals to confirm identification and the requirements and conditions of attendance at court.
- Provide information about the court process and conditions to persons in custody in a communication style that helps understanding and promotes cooperation.
- Use a range of communication strategies to determine risk indicators or special needs of the person in custody.
- Search persons in custody according to security requirements and procedures.
- Check and store property of persons in custody according to files and procedures.
- Document, record and report information required by the reception process according to security procedures, court protocol and the information management system.
- Maintain safety and security of persons in custody and the public.
- Organise the accommodation of persons in custody on court premises according to court practice, degree of risk and the facilities available.
- Supervise escorts and movements of persons in custody according to individual's information, procedures and court protocol.
- Provide information to persons in custody to help their understanding of and agreement to the requirements and conditions of court attendance and the consequences of their behaviour.
- Use security equipment according to procedures, court protocol and the assessment of risk.
- Monitor the behaviour and reactions of persons in custody using a range of observation and communication techniques.
- Respond to unacceptable behaviour promptly to minimise adverse or harmful consequences using methods appropriate for the degree of risk and according to court protocol.
- Comply with court requirements.
- Identify and verify details of the court requirements, protocols, building layout and special conditions.
- Identify court personnel and key people in the court system and establish communication and liaison.
- Establish communication with legal representatives and coordinate their contact with their clients.
- Complete reports required by procedures and the offender information system clearly, objectively and accurately.
- Respond to magistrates/judges requests and instructions promptly and accurately and provide clear, accurate and relevant information.
- Check, confirm and provide documentation and evidence required by the court in the designated format.