Elements and Performance Criteria
- Determine strategies for agreed resolutions.
- Gather information on the incident from a range of sources.
- Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.
- Determine immediate and long-term objectives and assess these against resources and priorities.
- Apply a range of communication techniques to make and maintain contact with key people.
- Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.
- Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.
- Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.
- Plan and negotiate support services.
- Assess the need for support services in terms of the situational analysis and determined strategies and priorities.
- Negotiate resources of support services according to established procedures, protocols and availability.
- Provide information on strategies to support services and establish communication protocols and channels.
- Delegate roles and responsibilities according to expertise and resources.
- Monitor plans in incidents.
- Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.
- Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.
- Ensure that responses and emergency action give priority to the protection of individuals from harm.
- Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.
- Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.
- Provide accurate and clear reports to the appropriate authority promptly.
- Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.
- Provide support and leadership to teams.
- Allocate roles and responsibilities taking into account the skills and contribution of team members.
- Provide clear, accurate and relevant information, guidance and support to meet individual needs.
- Make positive use of conflict to enhance individual growth and relationships.
- Provide immediate feedback on performance in a constructive and developmental way.
- Actively encourage team members to provide ideas and feedback.
- Take directions and action that maintain safety and protection of team members at all times.