Elements and Performance Criteria
- Supervise the set-up of venues
- Liaise with relevant personnel and check that required front of house services have been arranged
- Check that all aspects of venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
- Take prompt action to rectify situations that could potentially disrupt services during operating hours
- Provide briefings, as required, to personnel prior to opening venues
- Open venues at scheduled opening times
- Monitor front of house services
- Monitor the provision of services and take prompt action to resolve problems as they arise
- Take responsibility for the resolution of escalated problems or complaints
- Greet VIP patrons and provide special assistance as required
- Make clear and accurate public announcements as required
- Liaise with back of house to maximise quality of service to patrons
- Assist with the workflow of service personnel as required
- Ensure that all work is undertaken according to safety and security procedures
- Close and secure venue according to organisational procedures
- Evaluate front of house services
- Complete and distribute documentation relating to service operation, including management reports
- Involve team members in evaluations of front of house services and modify procedures as required
- Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services