Elements and Performance Criteria
- Plan tour requirements
- Review tour schedule and other production documentation to identify own area of responsibility
- Review tour destination information to identify issues that need to be addressed in planning
- In consultation with relevant personnel, agree on tour requirements and financial procedures and finalise plans according to legal requirements and regulations
- Create accurate documentation on touring requirements to allow for easy interpretation by others
- Implement touring plans
- Organise workflow for self and others to meet touring requirements
- Advise colleagues of variations to plans as required and ensure availability of physical and financial resources
- Monitor touring requirements according to timelines, budget and quality requirements
- Update documentation to reflect production variations and distribute to relevant personnel
- Provide touring personnel with accurate and current information in relation to local regulations and procedures
- Troubleshoot problems during tours
- Identify and respond to problems promptly
- Initiate short-term action to resolve immediate problems
- Analyse problems for long-term impact and action potential solutions
- Present a positive image of the organisation and its contracted suppliers at all times
- Take follow-up action to monitor the effectiveness of chosen solutions