Required skills

methods of crowd control

literacy skills sufficient to read and interpret tickets

numeracy skills sufficient to count tickets seats

Required knowledge

formats and features of tickets as appropriate to the organisation or industry sector

typical procedures for ushering patrons

layout of the auditorium all entrances exits

seating configuration of the auditorium and various pricing categories

performancessessionevent times start conclusion intermission

special seating facilities and services available to people with special needs

procedures for assisting people with specials needs to and from their seats

procedures for late admissions

safety issues and regulations particularly in relation to the ushering of patrons

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

ability to check and process tickets and seat patrons customers efficiently

ability to identify and resolve seating problems

provision of special assistance to those people who have special seating needs

knowledge of typical procedures used for ushering patrons

Context of and specific resources for assessment

The assessment context must provide for

the ushering of patrons within an operational venue environment eg a cinema live theatre conference centre

interaction with and involvement of a customer group to be seated and to whom special assistance can be provided

provision of multiple types of assistance to ensure varying customer needs can be met

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

direct observation of the candidate ushering patrons within a venue

direct observation of the candidate providing special services to those people who have special needs

role plays to assess ability to resolve seating problems

written or oral questions and tests to assess knowledge of the auditorium seating layout and procedures eg safety and security special needs procedures

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

Assessment of this unit requires access to

a venue where performancescinema sessionsevents take place

ticketspasses

Processing tickets may include:

Auditorium information provided to patrons may include:

Special restrictions or requirements may include:

Problems with tickets may include:

Seating problems may include:

Providing special assistance to seat those with special needs may involve: