Required skills

basic numeracy skills sufficient to calculate payments and complete order documentation

literacy skills sufficient to interpret and complete order documentation

procedures and systems for determining availability of products

Required knowledge

products and service knowledge relevant to the organisationindustry sector

processing and documentation procedures for remote sales

knowledge of consumer regulations which relate to remote sale of goods

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

ability to accurately process incoming orders within acceptable organisational timeframes

ability to match the allocated products to customer needs

knowledge of products prices and stock availability systems

Context of and specific resources for assessment

The assessment context must provide for

processing incoming orders on multiple occasions to ensure that skills can be consistently demonstrated

processing transactions within typical workplace time constraints eg despatching orders within customer nominated deadlines

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

review of order and despatch documentation prepared by the candidate

written or oral questions to assess knowledge of products and prices and consumer regulations

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

Assessment of this unit requires access to

typical industry order forms

typical industry dispatch documentation

product information and pricing details

Orders may be for:

Incoming customer orders may be received by:

Documents and other materials to be despatched with the goods may include:

Despatch may be: