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Elements and Performance Criteria

  1. Prepare to make calls
  2. Make announcements
  3. Call the production/event

Required Skills

Required skills

effective communication techniques in relation to calling the technical aspects of a production including the differing needs of various production personnel

contingency management techniques in relation to the need for timely adjustments and interventions to maintain quality

Required knowledge

typical format and content of productionevent call material

the role of the calling process within a live productionevent

general understanding of how communication equipment works and ability to identify faults

broad understanding of artistic and technical elements of the production event such as staging lighting and sound elements

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

correct interpretation of productionevent call material

ability to provide clear and accurate announcements

close monitoring of the performanceproductionevent and ability to keep time so that cues and announcements are provided at the appropriate time

Context of and specific resources for assessment

The assessment context must provide for

practical demonstration of skills through the calling of at least two different productionsevents that comprise multiple technical and performance elements

interaction with and involvement of a production and performance team to whom calls would be provided

presence of time pressures involved in providing announcements and verbal cues

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

review of call notes prepared by the candidate

evaluation of a productionevent which the candidate is responsible for calling

project activity to allow the candidate to interpret and make changes to productionevent call materials

role plays involving production and artistic team members for the relay and receipt of the calls

written or oral questioning to test knowledge of artistic and technical requirements of the productionevent

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

Assessment of this unit requires access to

productionevent call material on which to base the announcements

industry current communication equipment used to call a productionevent

an eventproduction venue eg live theatre convention centre


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Production call reference material may be:

incorporated with prompt reference material, cue sheet, running sheet, script or score

notated production running list/sheet

scripted

unscripted

Appropriate checks prior to making announcements may include:

communication with back-of-house personnel

communication with front-of-house personnel

physical checks of the venue

Public announcements may include:

advice of changes to the advertised artists/performers

advice of changes to the performance

backstage calls and announcements

changes to programmed event/performance

cues and standbys

emergency announcements

emergency evacuation advice

front-of-house calls

time/count-down calls for commencement of the production/event

Backstage time calls/verbal cues may relate to:

cues for action

performers

standby cues

technical elements

Cues may be:

cue for action

standby cues