Required skills

crosscultural communication skills with reference to the roles of leaders and managers including crosscultural communication for

conflict resolution

problemsolving

negotiation

motivation

Required knowledge

specific diversity issues which apply to the cultural industries and which contribute to the industrys progress including benefits of productive diversity

legal issues that relate to diversity including Equal Employment Opportunity and antidiscrimination

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

understanding of the role of leaders and managers in encouraging diversity in the cultural industries

knowledge of crosscultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context

Context of and specific resources for assessment

The assessment context must provide for

project or work activities that allow the candidate to address typical diversity issues found in cultural industries workplaces

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge and might include

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of crosscultural issues and communication techniques

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

No particular resource requirements apply to the assessment of this unit

Diversity is used here in its broadest sense and may be related to:

Planning and work practices that reflect respect for diversity may include:

Benefits of productive diversity may include: